Last Updated: 24, May 2021

Guests-

Each event organizer has its policy about exchanges, refunds and voids and should be contacted directly for such requests.

If the event is canceled, the event organizer shall refund the guest for the full price paid for the ticket including any fees paid by the guest, including, but not limited to, Stripe Processing Fees, Ticketing Fees and Streaming Fees. All refunds issued to guests must be done via the same method as the original purchase.

If the event is rescheduled, your originally issued Ticket and or StreamPass will be valid for the newly scheduled date and time. The event organizer is not required to issue refunds for rescheduled events.

If, for whatever reason, the event organizer needs to switch an in person event to a livestreamed event, the original in person ticket will be reissued as a StreamPass. The in person event will be considered rescheduled and not canceled for the purposes of this Refund Policy.

Event producers may deny admission for reasonable cause.

Clients-

You are responsible for notifying BookTix immediately if your event is to be canceled or rescheduled. If you or BookTix cancels the event you are responsible for notifying your guests immediately and you are required to issue refunds to your guest for the full price paid for the ticket and any fees paid by the guest, including, but not limited to, Stripe Processing Fees, Ticketing Fees and Streaming Fees. All refunds issued to guest must be done via the same method as the original purchase.

If the event is rescheduled, the guests originally issued Ticket and or StreamPass will be valid for the newly scheduled date and time. You can create your own policy for refunding guest in these situations.

For the purpose of the refund policy, switching an in person event to a livestream event will be considered rescheduling of an event and you will not be required to refund your guest. Event organizers can determine their own refund policy for this situation.

You are responsible for responding to your guests individual requests for refunds, exchanges or voids. It is your duty to effectively communicate your refund policy to your guests. You shall ensure that your refund policy is consistent with the agreed upon terms, the BookTix Refund Policy, and all applicable legal, regulatory and other governmental requirements.

Fees charged to you by BookTix, i.e., BookTix Live Ticketing Fee and Streaming Fee are nonrefundable. There are no additional fees to refund a payment, however, our fees on the original payment will not be returned to you in case of a refund to a guest under any circumstances, including cases where events are canceled. 

You can choose to refund the guest the fees yourself, however, BookTix will not be refunding You the Ticketing or Streaming Fee.