Last Updated: 24, May 2021

BookTix Europe Limited, owned by, BookTix Inc. a United States S- Corp. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

As the operators of the website BookTixLive.eu and all subsidiary sites  (“Website”), BookTix Europe Limited, (” We”, “Us” “BookTix”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) (together with any other documents referred to therein) will explain how our organization uses the personal data we collect from you when you use our Website.

We are an online application provider who provides ticketing and livestreaming solutions to venue owners and event organizers, (“Clients”). Our Clients use our online application to sell tickets to their guests, (“Ticket Buyers”). As defined by the GDPR, when we collect personal data from Our Client, they are the data subject, and We are the data controller. When the Ticket Buyer submits personal data to Us when they purchase their tickets from Our Clients, the Ticket Buyer is the data subject, Our Client is the data controller, and We are the data processor. Please note that if you are a Ticket Buyer whose personal data is processed by a Client, you should direct any inquiries in relation to their processing of your personal data, and your rights in respect of the same, to the relevant Client.

WHAT PERSONAL INFORMATION WILL WE COLLECT 

We may collect and process the following types of information from you during your visit to our Website.

For Clients

• Full Name

• Organization Name

• Your Title or position within the organization

• Organization’s address

• Your Email address

• Your Phone number

• Services that you are interested in

For Ticket Buyers

• Full Name

• Email Address

• Zip Code

HOW WE WILL COLLECT YOUR PERSONAL INFORMATION 

You directly provide Us with most of the data we collect. This includes information provided by you when subscribing to our service, or requesting further information about our services. We may also ask you for information when you report a problem with the Website.

 We collect data and process data when you:

• Fill in forms on Our Website or that we have emailed to you,

• Register/Subscribe online or place an order for services or tickets on our site(s). 

• Send us an e-mail

• Chat with Us on any of our message boards

• Speak to Us on the phone

• Voluntarily complete surveys

We may also receive your data indirectly from the following sources:

• Use or view our website via your browser’s cookies.

HOW WILL WE USE YOUR PERSONAL INFORMATION 

For Clients 

We collect your data so that We can:  

• Email, call or message You with answers to Your specific questions about our services

• Create your account for our services within our system

• Assist You with ticket sales and managing your account

• Assisting You with the creation of Your Livestream.

• To carry out our obligations arising from any contracts entered into between You and Us.

• Provide You with additional information about the services We offer or other special offers on other products and services we or our partners offer that we think you might like.

  • TRW

  • Concord

  • Stripe (payment processing)

  • Organization selling tickets

For Ticket Buyers 

We collect your data so that We can:  

• Process Your orders for tickets purchased

• Email You with the tickets you purchased

• When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

DISCLOSURE OF YOUR INFORMATION 

We routinely disclose your personal data to third party providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers).

We may also disclose your personal data to third parties:

• in the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets; or

• if We or substantially all of our assets are acquired by a third party, in which case personal data held by Us about our customers will be one of the transferred assets; or

• if We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or

• to protect Our rights, property, or safety or that of our affiliated entities and our users and any third party We interact with the to provide the Website; or

• to confirm livestreaming rights from licensing houses/agencies;

• for the purposes of troubleshooting and providing support when needed; or

• in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be if interest to you.

Other than as set out above, and whatever is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.

HOW WE STORE YOUR PERSONAL INFORMATION 

For Clients

Our Company securely stores your Client data in Zoho CRM; and within the BookTix Live platform.

Our Company will keep your Personal data for 5 years. Once this time period has expired, if you are no longer an active client in BookTix we will delete your data.

Any video files uploaded to your media library will be automatically deleted 48 hours after your last scheduled AutoStream. 

For Ticket Buyers

Our Company securely stores your data in the BookTix Live Platform.

Our system will store this information indefinitely, if you would like your data removed please see bellow under Data Protection Rights.

As a data processor, we may appoint sub-processors to process Customer Data in connection with the provision of the Service, in which case we will ensure that our contracts with our sub-processors impose on the sub-processors obligations that are equivalent to the obligations to which we are subject to under this section and that we will be responsible for the acts and omissions of our sub-processors in respect of their handling of Customer Data. A list of sub-processors can be found here.  

WHAT YOUR DATA PROTECTION RIGHTS 

Under the General Data Protection Regulation you have a number of important rights free of charge. Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

• Email us at: info@booktix.eu

• Or write to us at: Century House Harold’s Cross Road Dublin 6W Ireland

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Horizon 2020 Framework Programme of the European Union on individuals rights under the General Data Protection Regulation can be found here.

 HOW TO COMPLAIN

We hope that We can resolve any question or concerns you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. 

WHAT ARE COOKIES? 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

HOW DO WE USE COOKIES? 

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

 WHAT TYPE OF COOKIES DO WE USE? 

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

HOW TO MANAGE COOKIES 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES 

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY 

Our Company keeps its privacy policy under regular review and places any updates on this web page. 

HOW TO CONTACT US 

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@booktix.eu

Or write to us at:

BookTix
Century House

Harold’s Cross Road

Dublin 6W Ireland